Most of us find ourselves listening to other people's problems at some time or another - be they those of our friends or, in the course of our work, patients, pupils, clients, or colleagues.  This book, written clearly in user-friendly language, takes readers step by step through a range of skills to help them become better listeners, communicators and helpers in their everyday lives, progressing from inviting a person to talk to ending a helping conversation.

Using plenty of examples, tips, exercises and sample conversations, the authors show how the skills described can be easily learnt and can fit comfortably into everyday life.